TERMS OF SALE
Methods of Payment
We accept VISA, Mastercard on the website. If you would like to pay with an alternative method, please contact us at (720) 441-4370. We can accept check, wire transfer.
If an item is subject to a manufacturer’s delay, a Customer Service Representative will notify you. If you would like to continue with your order to ship when available, we will charge you for the order and ship as soon as your unit arrives. Internet credit card authorizations cannot be held in a pending state for more than 7 days, so for back orders and special orders, we must either capture or cancel, or collect funds through a more traditional transaction.
Our representatives will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). Inflatable Boat Specialists is not responsible for incorrect manufacturer information. With few exceptions, Special Orders may not be cancelled or returned. Items shipped directly from the supplier/manufacturer are billed at the time of order and may incur an additional service fee imposed by the supplier.
Returns, Refunds, & Exchanges
Please make sure to include the original packaging, manuals, and all other products pieces with your return. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.
Electronics, inflatable boats, trailers, and outboard engines cannot be returned. For all other products, returns for refunds must be made within 10 days, minus shipping and handling fees. Returns for store credit or exchange must be made within 30 days. Special orders are ineligible for returns. We only replace items if they are defective or damaged, and notified within 10 days. A refund will be processed once product is received from customer. Customers must notify return within 10 days and provide a tracking number to be eligible for a refund.
Please send all returns and exchanges to: Mattrine Boats 590 SE 29th St, Oklahoma City, OK 73129.
All Major Units purchasable online ship via UPS or a freight carrier determined by Mattrine Boats logistics team. To purchase a major unit that cannot be added to the cart, please call the Sales Team at (720) 441-4370. Most items not purchasable on the website will require delivery via freight carrier or specialized boat hauler.
Items shipped via freight to remote locations and destinations outside the continental US, including but not limited to Alaska and Hawaii, and isolated areas and islands throughout the Florida Keys, Maine, Massachusetts, New York, and Washington, may have an additional shipping cost applied. While rare, on the occasion that an order has been placed in one of these areas, a Mattrine Boats representative will contact you to confirm the shipping destination and rates. At that time, customers may opt to cancel the order at no cost or cover the additional freight fees.
For parts orders, shipping is provided via UPS Ground or USPS Priority and is determined by the Mattrine Boats logistics team. Expedited shipping methods are available during the checkout process. The cutoff for same-day shipping is Noon, 12 PM PST Monday-Friday. If you require expedited processing, please call us before or after placing your order—expedited processing cannot be guaranteed.
Flat rate shipping is only available for the lower US 48 states, except for specific special delivery locations such as the Florida Keys and other remote areas and islands. Free shipping covers the base transportation cost and does not include oversized fees, residential delivery charges, limited access fees, lift gate fees, expedition fees, etc. Additional fees are added during the checkout process and listed on both the product pages and on the checkout page.
Shipping costs are non-refundable. Customers will be responsible for paying all shipping costs when returning an order. Make sure to get a tracking number for your shipment. Customers bear the responsibility to monitor the progress of any returned packages.
Please allow up to 5 business days during peak season for processing and shipping on all major units. All orders are processed in the order they are received. Customers may experience slight shipment delays due to a high volume of orders. The Boat Specialists is actively working towards optimizing its services to best support this increase in demand. Thank you for your understanding.
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, the colors of products may also appear different from those shown on the site. All pictures should be considered for reference only.